Data Collection – Privacy Notice - Visitors
The Club complies with the Data Protection Act 1988 (DPA) and, from 25th May 2018, its successor, the General Data Protection Regulation (GDPR) which regulates how organisations hold and store information that we keep.
Aims of the policy
To inform visitors of the lawful purpose under which the Club asks for and holds the data that you provide.
To provide information about the processing of your data together with your rights in relation to that data.
Who does the policy apply to?
All visitors making a formal booking for golf or function.
Lawful Basis for holding the data
The information will be held and used under the auspices of contractual necessity (e.g. for the completion of the green fee booking) or legitimate interest or regulatory obligation (e.g. provision of information required by governing body).
Type of information that we keep
All contact details.
Financial transactions charged.
Bank details for green fee and other payments.
Date of visit.
Customer satisfaction assessment.
CCTV is used for security and resolution of disputes / complaints.
Right to object
Visitors have the right to object to the processing of their data based on legitimate interests. The Club's current policy is for processing for storage only.
Right to rectification
Visitors have the right to have inaccurate personal data corrected without undue delay.
Right to complain
Visitors have a right of complaint to our supervisory body, which is the Information Commissioners Office.
Who has access to visitors’ data?
All office staff.
General description of data security
Password protection on computer access.
Password protection on software access.
Local server back up to disc.
Off-site back up to cloud.
Network protection through deployment of security software.
When are staff trained on GDPR?
Induction training for GDPR delivered to all office staff during May 2018.
New staff receive briefing as part of induction training when they join.
Who is the data owner?
How long do we hold data?
We hold data for 6 years following your visit.
CCTV recordings are held for a period of one month.